JOURNAL · 17/10/2025
Equipment Rental Policy
Complete equipment rental policy for CINEFY Da Nang: deposit terms, ID verification requirements, late return fees, damage compensation, and step-by-step booking process for camera, lighting, and production gear.
CINEFY: Equipment Rental Policy
Applies to all CINEFY rental equipment and accessories
Last updated: 5 October 2026
At a glance
- Booking deposit: 50% of the rental fee locks your dates. The balance is paid before handover.
- Security deposit: either a CINEFY technician or keeper joins the job, or a refundable cash deposit of 80% of the equipment value.
- ID: bring your original CCCD or passport so we can check it. We keep a copy only and never hold the original.
- Rental time: from the moment the gear leaves our warehouse until it is back, including transit. A half day is 70% of the daily rate.
- Changes: no refunds on cancellation. Reschedule free of charge with at least 72 hours’ notice.
- Late return: 60 minutes’ grace and up to 4 hours free, then 50% or 100% of the daily rate.
- Prices: listed rates exclude 8% VAT. VAT invoices are issued for company bookings.
Table of Contents
Scope of Application
This policy governs the rental of film production equipment (cameras, lenses, lighting, sound gear) and related accessories provided by CINEFY. By renting from us, you agree to the terms outlined below.
Booking, Contract & Deposits
1. Consultation & Quotation
CINEFY helps you choose the right gear for your production and schedule. Your quotation lists the rental fee, delivery (if any) and the terms that apply. Rates are per day; a half day is 70% of the daily rate.
2. Contract & Booking Deposit
Both parties sign a rental agreement listing the equipment, rental period, fees and responsibilities.
Booking deposit: 50% of the total rental (or as agreed in writing) to lock your dates.
Balance: paid before handover. Company bookings pay the balance at least one day before handover and receive a VAT invoice for each payment.
3. Security Deposit & ID Verification
Choose one of two ways to secure the equipment. Either way, the person renting or receiving the gear shows an original ID so we can verify it.
Option 1: CINEFY Technician or Keeper
When a CINEFY technician or keeper operates and looks after the gear for the whole rental, no cash deposit is required.
Option 2: Cash Security Deposit
A refundable deposit of 80% of the total equipment value, paid in cash or by bank transfer, separate from the rental fee and refunded in full within 24 hours of a safe return.
Identity Verification (Always Required)
🇻🇳 Vietnamese Nationals
Valid CCCD (National ID card) of the person renting or receiving the equipment.
Foreign Nationals
Valid passport of the person renting or receiving the equipment.
Please bring the original document: we check it and keep a copy or photo for our records. CINEFY never holds original ID cards or passports.
4. Equipment Handover
Gear is checked and recorded in a handover note (body, lenses, batteries, accessories, serial numbers). Please re-check everything when you collect it or when it is delivered.
Hidden faults that a normal visual check cannot reveal: tell us within 24 hours of receipt and before first use.
Use & Care
Proper Use
Use equipment as intended and follow operating guidelines. No unauthorized repair or modification.
Technical assistance during the rental period is available via CINEFY support.
Care & Safety
Keep the gear away from moisture, heat, shock, dust and hazardous settings.
From handover until return, the client is responsible for loss, theft or damage, except for pre-existing faults, CINEFY’s own fault or force majeure.
Reporting Issues
Report malfunctions not caused by user error immediately for support or replacement (if available).
Self-repair or unauthorized intervention may void warranty and incur liability.
Pro tip: Record a short unboxing video at pickup and return to help verify equipment condition.
Return & Inspection
⏰ Deadline & Late Return
Return the gear by the agreed date and time. A 60-minute grace period applies. Late time counts as extra rental time, not a penalty:
The same steps repeat for every further day until the gear is back with us.
Inspection & Deposit Refund
After return, CINEFY checks every item against the handover note.
All clear? Security deposit refunded within 24 hours.
Damage or missing items? Repair or replacement cost is deducted from the deposit or invoiced separately.
Delivery & Transport
Rental Time Includes Transit
The rental clock starts when the equipment leaves the CINEFY warehouse and stops when it is back in our warehouse, including any time spent in transit. Please factor travel time into your booking dates.
Delivery Fee
Within Da Nang and the Hoi An, Dien Ban, Ba Na, Lang Co, My Son and Nam Hoi An area, the delivery fee shows in your rental list as soon as you enter the address, for one way or a round trip.
Anywhere further, including other provinces, transport is quoted separately once we know your dates and route.
Long-Distance Jobs
Lithium batteries cannot travel by air, so on flown routes the batteries go by road in advance or are sourced locally.
Rugged items such as stands, cases and cables can go by bus freight; camera bodies, lenses and monitors always travel with a CINEFY crew member or a carrier that accepts declared value insurance.
Secure Packing
Every item is packed securely and you confirm its condition on receipt.
While the gear is on a CINEFY vehicle, it stays our responsibility until handover.
Damage, Loss & Compensation
Normal Wear
Normal wear and tear from careful use is never charged.
Damage
Damage beyond normal wear is charged at the actual repair cost or CINEFY’s service rate.
Severe Damage / Loss
Compensated at replacement value at the time of the incident, set in this order: the value in the handover note or contract appendix, then an authorised dealer quote, then the average of two independent suppliers.
Lost Accessories
Batteries, chargers, caps, cards, cables and cases are charged at replacement cost.
Quality & Liability
Our Guarantee
Every item is tested and fully working at handover.
If gear fails through no fault of yours, we swap in equivalent gear where available or refund the rental for the time it could not be used.
Limits of Liability
CINEFY is not liable for indirect losses (crew, location or schedule costs, lost revenue), output quality or external factors such as power, water and weather. Please back up your footage.
Our total liability never exceeds the total rental fee.
Cancellation & Rescheduling
No Refunds on Cancellation
Once your booking is confirmed, the booking deposit is not refunded if you cancel or do not show up.
Reschedule With 72 Hours’ Notice
Tell us at least 72 hours before the pickup time and we move your booking, deposit included, to new dates when the gear is available. Changes within 72 hours of pickup are treated as a cancellation.
After Rental Start
Ending a rental early is subject to mutual agreement. Logistics and crew costs already incurred may be charged.
Refund Process
Refunds (if any) are processed after the returned equipment has been fully checked.
Additional Terms
Optional Add-Ons
On-site technical support, equipment operators, extended rental periods and custom terms are available on request.
VAT & Invoices
Listed rental rates exclude VAT. VAT at the prevailing rate (currently 8%) is added to your quote, and CINEFY issues a valid VAT invoice for company bookings.
Security deposits are not subject to VAT.
Amendments & Disputes
All amendments must be in writing and signed by both parties. Disputes: negotiate first, then competent court. This policy may be updated; the latest version appears on CINEFY’s website.
Questions About Our Rental Policy?
We’re happy to walk you through the process
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